Returns & Refunds Policy
At Sattvika, we stand behind the quality of our products.
Change of Mind
Due to the nature of food products, we generally cannot accept returns for change-of-mind purchases.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- An incorrect item
- A product that does not meet expected quality standards
Please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Supporting photographs where applicable
We will assess the matter and, where appropriate, offer:
- Replacement product
- Store credit
- Refund
Seasonal & Pre-Order Products
Because seasonal products are sourced and produced specifically to meet customer demand, cancellations may not be possible once production or harvesting has commenced.
Any specific cancellation conditions will be clearly stated on the product page.
📧 Customer Support
For any order enquiries, please contact:
Sattvika Pty Ltd
ABN 95 675 941 170
📧 contact@satvik.com.au
🌐 www.satvik.com.au